Refund Policy

Effective Date: 15/01/2026

Last Updated: 02/09/2026

This Refund Policy applies to all subscriptions and purchases made on TechWapi, operated by Macroword Techzone LLP ("TechWapi", "we", "us", "our"). By subscribing to our Services, you agree to the terms below.

1. Subscription Fees

TechWapi offers paid subscription plans billed on a [monthly/annual] basis. Fees are charged in advance and are based on the plan you select at checkout.

2. General Refund Policy

All subscription fees paid to TechWapi are non-refundable, except in the specific circumstances described below. We encourage you to use our free trial (where available) or request a demo before subscribing, to ensure the Service meets your needs.

3. Eligible Refund Cases

You may be eligible for a refund only in the following situations:

• Duplicate Payment: You were charged more than once for the same billing cycle due to a technical or payment gateway error
• Failure to Deliver Service: You were charged but never received access to your account or the Service due to an error on our part, and the issue was not resolved within 7 business days of reporting it
• Unauthorized Transaction: A payment was made without your authorization, subject to verification

Refund requests must be raised within 7 days of the transaction date. Requests made after this period will not be considered.

4. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after subscribing
• Partial use of a billing cycle (no pro-rated refunds for early cancellation)
• Charges incurred from Meta/WhatsApp conversation-based messaging fees, which are billed separately by Meta and are outside our control
• Suspension or termination of your account due to violation of our Terms of Service or Meta's WhatsApp Business Messaging Policy
• Failure to cancel a recurring subscription before the renewal date
• Dissatisfaction with features, provided the Service was delivered as described
• Setup, onboarding, customization, or one-time service fees (e.g., WABA setup, source code delivery for TechWapi B2B panel sales), once work has commenced

5. Cancellations

• You may cancel your subscription at any time from your account dashboard or by emailing us
• Cancellation stops future billing but does not entitle you to a refund for the current billing cycle already paid
• You will continue to have access to the Service until the end of your current paid billing period

6. TechWapi B2B (Source Code / Panel Setup Sales)

For one-time purchases of the TechWapi WABA admin panel source code or full setup service, refunds are only available if delivery has not yet commenced. Once source code access, credentials, or setup work has been delivered/initiated, the sale is final and non-refundable, as the product is digital and setup involves dedicated technical work.

7. How to Request a Refund

To request a refund, email [support@techwapi.com] with:

• Registered account email
• Transaction ID / payment reference number
• Reason for the refund request

Approved refunds will be processed to the original payment method within 7–10 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

Macroword Techzone LLP
Email: support@techwapi.com
Address: Ludhiana Punjab India 141016
Phone: +91 99882-77100